Last week we had a two-day workshop with the service design team from Kone. Themes of the workshop included testing with Periscope and other new kinds of agile tools for acquiring and analyzing customer and user insights, using Sinco for prototyping services, and scaling and utilizing the complete Sinco concept for Kone’s service design needs.

The workshop was part of the Humanizing Service Experiences with Design Methods (HumanSee) research project and the Need for Speed (N4S) research program.