Service design and SINCO related publications by SINCO-team, University of Lapland (newest first)
- NEW Soto, M. (2018) El factor emocional del prototipado de diseño de servicios en el laboratorio sinco (Service Innovation Corner) – The emotional factor of service design prototyping process at SINCO Laboratory (Service Innovation Corner): https://rchd.uchile.cl/index.php/RChDCP/article/view/50234/52833
- Rytilahti, P. & Miettinen, S. (eds.): For Profit, for Good Developing Organizations through Service Design © University of Lapland and authors 2016. (Collection of 11 articles)
- Häkkilä, J., Colley, A., Inget, V., Alhonsuo, M., Rantakari, J. (2015). Exploring Digital Service Concepts for Healthy Lifestyles. In Proc. HCI International 2015, Springer
- Häkkilä, J., Colley, A., Alhonsuo, M., Inget, V., Rantakari, J. (2015). Reflecting on Experiential Aspects of a Dental Service Concept. In CSCW’15 workshop on Moving Beyond e-Health and the Quantified Self. March 14-15, 2015, Vancouver, Canada
- Miettinen, S., Rontti, S. & Jeminen, J. (2014). Co-prototyping emotional value, (in Proceedings of the 19th DMI: Academic Design Management Conference, p. 1228-1246.)
- Rontti, S., Lindström, A. (2014) Tools and Methods for Technology-Aided Prototyping of User Experience – SINCO Environment as a Pilot (“The SINCO handbook”). Available also in Finnish / suomenkielinen versio)
- Häkkilä, J., Miettinen, S., Rontti, S. & Alhonsuo, M. (2014). Utilizing Large Screens in Experience Prototyping. The workshop paper for ARea 14 – Future City as Open Mixed Reality Space. Oulu University of Applied Sciences: 12-13 June 2014
- Pantsar-Syväniemi, S., Ervasti, M., Karppinen, K., Väätänen, A., Oksman, V. & Kuure, E. (2014). A Situation-aware Safety Service for Children via Participatory Design. Journal of Ambient Intelligence and Humanized Computing. Special Issue on Personalization and Situation Awareness in Smart Environments. Springer (ISSN 1868-5145)
- Miettinen, S. & Kuure, E. (2013). Designing a Multi-Channel Service Experience. Design Management Review, The Changing Nature of Service & Experience Design, Vol. 24, No. 3, Fall 2013, 30-37.
- Kuure, E. & Miettinen, S. (2013). Learning through Action: Introducing the Innovative Simulation and Learning Environment Service Innovation Corner (SINCO). E-Learn 2013, 21-24 October 2013, Las Vegas, Nevada, USA.
- Kuure, E. & Lindström, A. (2012). Voices of the Users – How Technology Can Help in Co-Innovation. In Lena Farias, P., Calvera, A., da Costa Braga, M. & Schincariol, Z. (eds.), Design Frontiers: Territories, Concepts and Technologies. Proceedings of the 8th Conference of the International Committee for Design History & Design Studies – ICDHS 2012, 3-6 September 2012, Sao Paulo, Brazil. Edgard Blücher Ltda, Sao Paulo. ISBN 978-85-212-0692-7 (e-book), pp. 391–395.
- Miettinen, S., Rontti, S., Kuure, E. & Lindström, A. (2012). Realizing Design Thinking through a Service Design Process and an Innovative Prototyping Laboratory – Introducing Service Innovation Corner (SINCO). In Israsena, P., Tangsantikul, J. & Durling, D. (eds.), Design Research Society 2012: Bangkok. Conference Proceedings: Volume 3. ISBN 978-616-551-570-2, pp. 1202–1214.
- Rontti, S., Miettinen, S., Kuure, E. & Lindström, A. (2012). A Laboratory Concept for Service Prototyping – Service Innovation Corner (SINCO). SERVDES2012, Service Design and Innovation Conference, 8-10 February 2012, Laurea University of Applied Sciences, Espoo, Finland.
- Miettinen, S. (2011). Service Prototyping in Action. Touchpoint Service Design Journal: Touchpoint 3#2, “Organisational Change”, 2011. The article describes the working principles of prototyping at SINCO. Service design process and methods are introduced through KL-Kopio and Ranua Zoo cases
- Konttinen, J., Smedlund, A., Rilla, N., Kallio, K., & van der Have, R. (2011). Knowledge Transfer in Service Business Development – Transfer mechanisms and intermediaries in Finland. VTT Publications (pdf). Pages 61-68 introducing SINCO as a successful knowledge transfer mechanisms.
Master’s Theses about Service Design and SINCO
- Jylkäs, Titta (2015): DESIGNING A SMOOTH SERVICE EXPERIENCE – Finding the balance between online and offline service. (Master’s Thesis, pdf 258 kt)
- Alhonsuo, Mira (2014): Päivystyspoliklinikan viestinnän kehittäminen muotoilun menetelmillä – toimintatutkimus Lapin keskussairaalan päivystyspoliklinikan sisäisestä viestinnästä, sen kehittämisestä sekä sen työskentelyprosessin visualisoinnista (Pro gradu-tutkielma, pdf 7,4 Mt)
Presentations
SINCO PLUS -hankkeen lopputuloksena tuotetut julkaisut (2013):
