The cases conducted during the first EU project:
The summary of the company cases 2009-2010 (pdf)

More recent cases are listed below.

What can companies expect when engaging in service design?
What has been the profit from or other benefits provided by service design?  We have collected 11 successful examples of how service design has been utilized in business and non-profit organizations (NPOs). Check out our new publication, available both as a printed book (inquiries: piia.rytilahti(at)ulapland.fi) and pdf-version.

For Profit, for Good Developing Organizations through Service Design

Last week we had a two-day workshop with the service design team from Kone. Themes of the workshop included testing with Periscope and other new kinds of agile tools for acquiring and analyzing customer and user insights, using Sinco for prototyping services, and scaling and utilizing the complete Sinco concept for Kone’s service design needs.

The workshop was part of the Humanizing Service Experiences with Design Methods (HumanSee) research project and the Need for Speed (N4S) research program.

After getting finished the new greater SINCO spaces in the renewed premises during November, we’ve had eventful great two weeks at sinco before the season break. First workshopping several days in SINCO exploring new service ideas with Volkswagen teams and then hosting N4S research program baclofen including several SINCO demonstrations for over 100 participants from 29 companies and 11 research institutes and universities from Finland. Thanks for all collaborators! Looking forward with this years interesing events!

SINCO space 3.0 at the renovated F-wing.

Experience prototyping new service concepts with VW team.

Service Design team working during the effective two and half days SINCO sprint.

Videos have become a key documentation method for compiling service design workshop results in agile way being a powerful communication tool which conveys human aspects and emotions. Both the customer insight findings and novelty concept ideas found through experience prototyping can be rapidly captured as narrative movie during SINCO workshops.

At the beginning of October the SINCO team got a great opportunity to organize an ‘How to Make a Service Design Movie’ workshop in Service Design Network Global Conference 2015 (SDNGC15) in Parsons New buy nolvadex online School, in New York City!

Take a look in short video and see how was our workshop.

In N4S research project together with Bittium – formerly known as Elektrobit – SINCO, experience prototyping sessions and UX related data visualization were experimented as part of a B2B product development process during spring 2015. The case project included the concept development of the accessories for the Tough Mobile communication device targeted to authority segment. The aim was to investigate how to integrate agile service design fluoxetine prozac buy process into R&D processes of the engineering focused company. SINCO simulation and facilitation of co-creation workshops involving both internal and external stakeholders can provide significant value not only for the products being developed but also for the B2B projects which can be considered as a service with multiple touch points in client’s point of view.

Watch the video highlighting the examples of co-creation workshops and data visualization.