2013
19.12.

SINCO was in YLE News on Wednesday 18.12.2013. The material was recorded during the case project for Santa Park in Tunteesta arvoa palvelulle (TEKES) -project. These pieces of news summarize well how SINCO has taken shape as a service development tool with companies. (All the pieces of news are in Finnish)
SINCO oli YLE:n uutisissa keskiviikkona 18.12.2013. Materiaali on kuvattu ja äänitetty Santa Park -palvelumuotoiluprojektin aikana, joka on yksi case-tapaus Tunteesta arvoa palvelulle (Tekes) -hankkeessa. Uutispätkissä kiteytyy SINCO:n käyttötavat ja kolmen vuoden aikana muotoutunut toimintamalli yritysten kanssa.

SINCO_tv_uutinen_preview
Katso YLE:n Pohjois-Suomen TV-uutisten pätkä SINCO:sta (1:30)

Kuuntele Lapin Radion uutinen (2:22)
Kuuntele Simo Rontin pidempi haastattelu Lapin Radiossa (5:59)
Web-uutinen SINCO:sta yle.fi-sivustolla

2013
18.12.

Clothing design student Marianna Suhonen used SINCO environment as a research method on her thesis. Her project is an example of the various possibilities SINCO has offered to design students of all fields at the University of Lapland.

“Sinco laboratory was part of my Master’s thesis where I conducted research on Stockmann based private label called Cristelle & Co. Aim was to carry out interactive consumer interviews to find out what is the current image of this brand and whether it is consistent with the original brand strategy set by the company. 

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2013
7.5.

MusicPath is a service design concept designed for Provincial Library of Rovaniemi by a service design student team.  MusicPath is an experiental path which consists of pictures and music in a physical space. The pictures and music are compiled by the staff of the library, and the themes are connected to calendar year, current events, events in Rovaniemi region, history, different music genres, seasons etc.

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2013
10.4.

At the beginning of this year in Oulu, VTT Technical Research Centre of Finland, the University of Oulu and the Centre for Health and Technology (CHT) started joint SEWEB project in which technical solutions to children’s health and well-being are studied and developed. During this project the aim is to evolve a variety of sensors which can help to observe the behavior of child during school day and also transfer gathered data forward wirelessly. The idea generation and test environment was in this case elementary school, where VTT organized with SINCO a prototyping clinic to children, parents and teachers.

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2013
27.3.

St.Etienne International Design BiennaleAfter the SINCO 2012 seminar we received an invitation to join the International Design Biennale at Saint-Étienne in March, in the experimental ‘Les Labos’ -exhibition of the Biennale that gathered different types of approaches for co-design and living labs. The invitation also posed quite a challenge for SINCO team: this was the first time, that a copy of SINCO prototyping environment was meant to be set up outside Finland. However, all the problems were solved out, and the invitation was accepted.

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2013
3.1.

SINCO is a prototyping environment, which makes use of technology and digital materials in order to make it quicker and easier to create an experience prototype – for example of a service.

SINCO’s service stage is like a stage of a hobbyist theatre – with one exception: there is most of the time no audience – everyone gets to participate in the play. The stage is where service prototypes are built, and then by going through – again and again – iteratively developed. While there are similarities between service prototyping and traditional theatre plays, there are also some differences between these two.

In SINCO during several cases we’ve learned few things that are good to keep in mind, when you want to build technology assisted experience prototypes – or are still planning to build an prototyping environment.

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2012
31.12.

Service Innovation Corner team thanks everyone for the successful year 2012!

SINCO 2012 seminar with the theme of “collaboration and concretizing” gathered 110 service design practitioners, utilizers and academics at Rovaniemi during November 22nd and 23th. During the Research Day on September 21st directed by professor Satu Miettinen, forty post- or undergraduate students and researchers  raised many interesting and timely questions on current research and development of service design field. Topics included common language of service design, the “curse” of methods and the need for getting further from clinical system design to handling emotions of both the customer and customer servant.

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2012
5.12.

Restaurant Hevi’s Deli & Cafe was planning to install a new pizza oven which will be heated up by wood blocks. We believed that a new oven with open fire will change a customer experience considerably.

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2012
1.12.

SINCO 2012 seminar photos

Some photographs from SINCO 2012 seminar are here. We’re still working on gathering & summarizing all the materials produced & presented in the seminar. Meanwhile you can get a quick look of what happened last week’s seminar.

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2012
15.10.

Sinco team members, Essi & Antti, participated in September to ICDHS 2012 Conference, which was held in São Paulo, Brazil. We presented a paper titled as Voices Of the Users: How Technology Can Help in Co-Innovation“. The paper focused on how new technologies, such as the ones used in SINCO, could be utilized in co-development and co-innovation with citizens. It also tries to answer to question how co-innovation with users can be done in the public sector, and how the service design tools – service prototyping in specific – are able to help in doing this.

The ICDHS – short for International Committee of Design History & Design Studies – was interesting, and very current from technological perspective. Service development & Service Design were not very present, but there were few presentations about developing new services. Our paper, written about a case study and it’s findings for TEKES-funded CoSVac -project (Co-innovation in Service Value Chains) introduced SINCO’s mobile version, that was utilized during the prototyping sessions of the case.

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