Two members of SINCO team, Essi and Antti, participated to service design PhD course held in Aalborg, Denmark at the end of March as a part of their work in CoSVac project. Course was hosted by Nicola Morelli from the University of Aalborg, Department of Architecture, Design and Media Technology (or ad:mt in short) and during this three day course there were lots of good presentations accompanied with excellent discussion from the participating PhD students’ own perspectives over the topic.

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On the last day of ServDes conference twenty people had a opportunity to get to know our service prototyping environment – SINCO. Good ideation skills, ability to endure cold and throw oneself in the different service moments were needed in the workshop as we prototyped a customer journey of a bus trip to work at the Arctic Circle. The workshop gave a hands-on experience into the service prototyping environment, that has been developed in the Faculty of Art and Design in the University of Lapland, where the SINCO lab is also located. The prototyping environment was represented in the workshop through a portable, ”light” version of the original lab.

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The service design project with Lapin Kansa was divided into two parts. In the first part, the results of the explore process, such as user experiment and challenge of grocery store surroundings, were presented. The second part was more focused to the subscription product – its exterior features and technique inside it.  In this second case, the team got different viewpoints also from the students of marketing.

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Service design case with Lapin Kansa newspaper offered a good challenge to develop a new service path in a grocery store. The main idea of the concept was to buy a short or long-term newspaper subscription from a grocery store the same way you buy for example a coffee bag.

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In late 2011 we had a one day workshop for a caravan equipment sales and maintenance service company Reatalo, from Rovaniemi. Our workshop was a part of their bigger project, that aims to renew the interior of their premises.
In Sinco, we took a quick look into their service environment, and by prototyping the existing service journey of their customers we found some keys to prioritize needs for change in the service as well as in the shop layout. Also the new, upcoming interior & shop layout was brought into existence through service prototype with visualizations rendered from a virtual 3D model of the space.

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Rovaniemi Design Weekin ( kotisivu ) yhteydessä alueen yrityksille järjestettiinmahdollisuuksien kiertoajelu -niminen esittelykierros Lapin yliopiston uusissa erityyppisissä työpajoissa sekä laboratoriotiloissa. Yritysten mielenkiinnon kohteeksi valikoitui erityisesti Sincon palveluprototypointiympäristö, johon järjestettiin toiminnan täytteinen tutustumistilaisuus kahdelle eri ryhmälle.
Sincon esittely yrityksille on aina ollut perinteisistä kalvosulkeisista poikkeava toimintamuotoinen pikaproto vaihtelevista aiheista, joka on vedetty projektin oman henkilökunnan voimin.

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Keväällä 2010 Nokialle tehdyissä prototyypeissä testailtiin ja kehitettiin eteenpäin käyttöliittymäsuunnittelukurssin aikana opiskelijoiden kehittämiä palvelukonsepteja paikkaan perustuviin musiikkipalveluihin liittyen.

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